FAQ

Bitrix24 is a suite of business management and collaboration tools. It includes features such as CRM, project management, task management, document management, and communication tools like instant messaging, video conferencing, and email marketing.
Users can access the platform through a web interface or mobile app, and it also offers integration with other popular tools such as Google Drive and Outlook. It also allows to create a company social network where employees can share information, news, and discuss tasks and projects.
It can be used for small and medium-sized businesses, as well as for larger organizations.

To get started with using Bitrix24, you can sign up for a free trial on their website. Once you have an account, you can explore the various features and tools that the platform offers, such as CRM, project management, and communication tools.
You can also customize your account to fit the specific needs of your business.
Additionally, Bitrix24 offers a wide range of resources, including tutorials, webinars, and a user manual, to help you learn how to use the platform effectively.

Bitrix24 is a comprehensive business management platform that offers a wide range of features, including:

CRM: A powerful CRM system that allows you to manage and track customer interactions, sales, and marketing activities.

Project Management: Tools for creating and managing projects, tasks, and team collaboration.

Communication and Messaging: Features for internal and external communication, such as instant messaging, video conferencing, and email marketing.

Social Intranet: A built-in intranet that allows for easy collaboration and document management.

Time Management: Tools for tracking employee time, attendance and leave, and building work schedules.

Marketing Automation: Automated marketing campaigns, email campaigns, and lead management.

E-Commerce: A built-in e-commerce platform with a shopping cart, payment gateway integration and other features.

Documents and File Management: Secure and intuitive file storage, as well as document management and version control.

HR management: Features for recruiting, onboarding, and performance evaluations, as well as employee database management.

Reports and Analytics: A variety of customizable reports and analytics, including sales pipeline and performance metrics.

These are just some of the many features that Bitrix24 offers, and you can also find more tools and functionality by installing any of the many available app from the Bitrix24 market place.

Yes, Bitrix24 can be used for remote teams and remote work. It offers a range of tools and features that are designed to facilitate communication and collaboration among remote team members, including:

1. Video conferencing: The platform has built-in video conferencing capabilities, which allow team members to hold virtual meetings and presentations.

2. Instant messaging and chat: The platform includes a built-in instant messaging and chat feature, which allows team members to communicate in real-time, regardless of their location.

3. Document management and collaboration: Bitrix24 provides a range of tools for storing, sharing, and editing documents, as well as version control, making it easy for remote team members to work on the same documents simultaneously.

4. Time tracking and attendance management: Bitrix24 offers time tracking and attendance management tools, which allow managers to monitor the working hours of remote team members and ensure they are meeting their deadlines.

5. Task Management: The platform has a task management system that allows team members to assign, track, and manage tasks remotely.

6. Social Intranet: Bitrix24's Social Intranet feature allows remote teams to create a virtual office, where they can share news, updates and collaborate on projects.

Overall, Bitrix24 is designed to make it easy for remote teams to work together effectively, regardless of their location.

Bitrix24 offers a comprehensive task and project management system that allows you to create and assign tasks, set deadlines, and track progress. Some of the key features for task and project management include:

1. Task Management: You can create tasks and subtasks, assign them to team members, set deadlines, and track progress. Tasks can be grouped into projects and the system provides Gantt chart visualization of the project.

2. Time tracking: You can track the time spent on each task and project, which allows you to better manage resources and ensure that deadlines are met.

3. Collaboration: Team members can communicate and collaborate on tasks and projects by commenting, sharing files and documents, and leaving feedback.

4. Reports and Analytics: Bitrix24 provides a variety of customizable reports and analytics, including task and project progress, which allows you to monitor and evaluate the performance of your team.

5. Workflow automation: You can set up automated workflows for tasks and projects, which can trigger actions such as sending notifications, updating task status, and assigning tasks to team members.

6. Kanban board: Bitrix24 also offers a Kanban board view for tasks and projects, allowing you to visualize task progress and quickly identify bottlenecks.

7. Mobile App: Bitrix24 also offers a mobile app for task and project management, which allows you to access and update tasks and projects on the go.

Overall, Bitrix24's task and project management system is designed to be flexible, customizable, and easy to use, making it an ideal solution for businesses of all sizes and industries.

Bitrix24 can integrate with a wide range of other software and tools, allowing you to streamline your workflow and improve efficiency. Some of the ways that Bitrix24 can integrate with other software and tools include:

1. API: Bitrix24 has an open API, which allows you to connect it with other software, such as CRM systems, accounting software, and e-commerce platforms.

2. Third-Party Integrations: Bitrix24 has a wide range of built-in integrations with popular third-party tools and services, such as Google Workspace, Microsoft Office, and Dropbox.

3. Zapier: You can use Zapier to connect Bitrix24 to over 2,000 other apps and automate workflows.

4. Marketplace: Bitrix24 has a marketplace where you can find and install additional apps and integrations created by Bitrix24 partners and developers, giving you the ability to add functionality and connect to other tools.

5. WebHooks: Bitrix24 also support webhooks which allow you to connect it with other systems and automate workflows, like getting a notification when a task is completed, etc.

Overall, Bitrix24's integration capabilities allow you to connect it with a wide range of other software and tools, making it a versatile and flexible platform that can adapt to the needs of your business.

Yes, you can customize and tailor Bitrix24 to your specific business needs. Bitrix24 offers a wide range of customization options, including:

1. Custom Fields: You can create custom fields and data structures to fit your business needs, such as adding custom fields to the CRM, invoicing, or any other module.

2. Custom forms: Bitrix24 has a built-in form builder that allows you to create custom forms to gather information from leads, customers, and employees.

3. Customizable Workflows: You can create custom workflows to automate your business processes, such as creating custom approval workflows for tasks or leads.

4. Customizable Reports: You can create custom reports and dashboards to get a better understanding of your data and metrics, such as creating a report that shows sales by region or department.

5. Customizable Templates: You can create custom templates for emails, invoices, and other documents, as well as for task and project management.

6. Customizable Interface: You can customize the interface of your Bitrix24 account, such as changing colors, logos, and the layout of the menu items.

7. Customizable Access rights: You can assign different access rights to different users and groups, and control who has access to specific tools and data.

8. Customizable Modules: You can request customization of the modules or develop new modules from scratch, such as HR, Asset Management, Account software Connector to fit your business needs

Overall, Bitrix24 allows for a high degree of customization, making it possible for you to tailor it to the specific needs of your business.

Bitrix24 takes data security and privacy seriously and provides a number of features and tools to ensure that your data is protected. Some of the ways that Bitrix24 handles data security and privacy include:

1. Data Encryption: Bitrix24 uses secure socket layer (SSL) encryption to protect data transmitted over the internet.

2. Data Backup: Bitrix24 automatically backs up your data to ensure that it is safe and recoverable in case of an emergency.

3. Data Center: Bitrix24 stores data in state-of-the-art data centers that are compliant with industry standards such as SOC 2, ISO 27001 and PCI DSS.

4. Access Control: Bitrix24 allows you to assign different access rights to different users and groups, and control who has access to specific tools and data, so you can ensure that sensitive data is only accessible by authorized personnel.

5. Two-Factor Authentication: Bitrix24 supports two-factor authentication, which adds an extra layer of security to your account.

6. GDPR & CCPA Compliance: Bitrix24 is compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which are the two main data privacy regulations in Europe and the US.

7. Audit Logs: Bitrix24 provides detailed audit logs that show you who accessed your data and when, so you can identify and respond to any potential security threats.

8. Self-hosted option: If you choose the self-hosted option (On-Premise) of Bitrix24, you will have full control over the data and the security, which gives more flexibility and security options.

Overall, Bitrix24 provides a number of features and tools to ensure that your data is secure and protected, and it is compliant with industry standards for data privacy and security.

Bitrix24 provides a range of tools and features to facilitate collaboration and communication within teams. Some of the ways that Bitrix24 handles collaboration and communication include:

1. Social Intranet: Bitrix24 has a built-in social intranet feature, which allows team members to share news, updates, and collaborate on projects. Team members can also create and join groups, where they can share information, collaborate on documents and discuss ideas.

2. Instant messaging and chat: Bitrix24 includes a built-in instant messaging and chat feature, which allows team members to communicate in real-time, regardless of their location.

3. Video conferencing: The platform has built-in video conferencing capabilities, which allow team members to hold virtual meetings and presentations.

4. File sharing and document management: Bitrix24 provides a range of tools for storing, sharing, and editing documents, as well as version control, making it easy for remote team members to work on the same documents simultaneously.

5. Task Management: The platform has a task management system that allows team members to assign, track, and manage tasks remotely.

6. Calendar and Scheduling: Bitrix24 has a built-in calendar and scheduling feature that allows team members to manage their work schedule, set reminders, and schedule meetings.

7. Mobile App: Bitrix24 also offers a mobile app for team collaboration, which allows team members to access and update tasks and projects on the go.

Overall, Bitrix24 is designed to facilitate collaboration and communication among team members, regardless of their location. It provides a wide range of tools and features that can be customized to meet the specific needs of your team.

Yes, Bitrix24 can be integrated with CRM systems. Bitrix24 has a built-in CRM system, which provides a wide range of tools and features for managing customer interactions, sales, and marketing activities. Additionally, Bitrix24 can also integrate with other popular CRM systems, such as Salesforce, Pipedrive, Zoho CRM, and Hubspot, allowing you to synchronize your customer data and streamline your sales and marketing workflow.

The integration can be done via API, meaning you can connect Bitrix24 with any CRM system that has an API, or by using one of the many available apps in the Bitrix24 marketplace.

For example, with the Salesforce integration, you can synchronize your contact and lead data, create tasks and events in Salesforce from Bitrix24, and also view Salesforce data in Bitrix24, so you can have a unified view of your customer interactions, sales and marketing activities.

Overall, Bitrix24's ability to integrate with other CRM systems allows you to extend its capabilities and streamline your customer management workflow, providing you with a comprehensive view of your customer interactions, sales, and marketing activities.

Bitrix24 provides a range of tools for workflow automation, which allows you to automate repetitive tasks and processes, and streamline your workflow. Some of the ways that Bitrix24 handles workflow automation include:

1. Automated Workflows: Bitrix24 allows you to create custom workflows for tasks, projects, and other activities, such as creating custom approval workflows for tasks or leads, and automating the process of sending invoices and reminders.

2. Business Process Management: Bitrix24 has a built-in business process management (BPM) feature that allows you to model, visualize, and automate your business processes.

3. Workflow Templates: Bitrix24 provides a variety of workflow templates that you can use as a starting point for your own workflows, such as templates for document approval and lead management.

4. Rule-Based Automation: Bitrix24 allows you to set up rule-based automation, which triggers actions based on specific conditions, such as automatically assigning a task to a team member when a lead is created.

5. Task Automation: Bitrix24 has a built-in task management system that allows you to automate tasks, such as creating recurring tasks, setting reminders, and triggering notifications.

6. WebHooks: Bitrix24 also supports webhooks, which allow you to connect it with other systems and automate workflows, such as getting a notification when a task is completed.

Overall, Bitrix24's workflow automation tools allow you to streamline your workflow, automate repetitive tasks, and model, visualize, and automate your business processes, making it a powerful platform for businesses of all sizes.

Bitrix24 provides a range of tools for telephony, which allows you to manage and handle your phone calls within the platform. Some of the ways that Bitrix24 handles telephony include:

1. Cloud-based Telephony: Bitrix24 offers cloud-based telephony, which allows you to make and receive phone calls directly from the platform, without the need for additional hardware or software.

2. Call Management: Bitrix24 allows you to manage your calls, such as recording calls, transferring calls, and creating call queues, directly from the platform.

3. IVR (Interactive Voice Response): Bitrix24 also supports IVR, which allows you to create custom voice menus, and route calls to the appropriate department, agent, or voicemail.
   

4. Call Recording: Bitrix24 allows you to record phone calls, which can be used for training, compliance, or quality assurance purposes.

5. Call Center: Bitrix24 also provides a call center solution, which allows you to manage and distribute incoming calls, create call scripts, and provide detailed call statistics and reports.

6. Call Reports and Analytics: Bitrix24 provides a variety of call reports and analytics, such as missed calls, call duration, and call volume, which allows you to monitor and evaluate the performance of your team.

7. Call Scripting: Bitrix24 also has a call scripting feature on a Marketplace, which allows you to create custom scripts for your agents to follow during calls

8. Mobile App: Bitrix24 also offers a mobile app for telephony, which allows you to make and receive calls, manage voicemails, and faxes on the go.

9. Integration: Bitrix24 can also integrate with other telephony systems such as Twilio, Plivo, and other SIP providers