FAQ

Bitrix24 takes data security and privacy seriously and provides a number of features and tools to ensure that your data is protected. Some of the ways that Bitrix24 handles data security and privacy include:

1. Data Encryption: Bitrix24 uses secure socket layer (SSL) encryption to protect data transmitted over the internet.

2. Data Backup: Bitrix24 automatically backs up your data to ensure that it is safe and recoverable in case of an emergency.

3. Data Center: Bitrix24 stores data in state-of-the-art data centers that are compliant with industry standards such as SOC 2, ISO 27001 and PCI DSS.

4. Access Control: Bitrix24 allows you to assign different access rights to different users and groups, and control who has access to specific tools and data, so you can ensure that sensitive data is only accessible by authorized personnel.

5. Two-Factor Authentication: Bitrix24 supports two-factor authentication, which adds an extra layer of security to your account.

6. GDPR & CCPA Compliance: Bitrix24 is compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which are the two main data privacy regulations in Europe and the US.

7. Audit Logs: Bitrix24 provides detailed audit logs that show you who accessed your data and when, so you can identify and respond to any potential security threats.

8. Self-hosted option: If you choose the self-hosted option (On-Premise) of Bitrix24, you will have full control over the data and the security, which gives more flexibility and security options.

Overall, Bitrix24 provides a number of features and tools to ensure that your data is secure and protected, and it is compliant with industry standards for data privacy and security.

Bitrix24 provides a range of tools and features to facilitate collaboration and communication within teams. Some of the ways that Bitrix24 handles collaboration and communication include:

1. Social Intranet: Bitrix24 has a built-in social intranet feature, which allows team members to share news, updates, and collaborate on projects. Team members can also create and join groups, where they can share information, collaborate on documents and discuss ideas.

2. Instant messaging and chat: Bitrix24 includes a built-in instant messaging and chat feature, which allows team members to communicate in real-time, regardless of their location.

3. Video conferencing: The platform has built-in video conferencing capabilities, which allow team members to hold virtual meetings and presentations.

4. File sharing and document management: Bitrix24 provides a range of tools for storing, sharing, and editing documents, as well as version control, making it easy for remote team members to work on the same documents simultaneously.

5. Task Management: The platform has a task management system that allows team members to assign, track, and manage tasks remotely.

6. Calendar and Scheduling: Bitrix24 has a built-in calendar and scheduling feature that allows team members to manage their work schedule, set reminders, and schedule meetings.

7. Mobile App: Bitrix24 also offers a mobile app for team collaboration, which allows team members to access and update tasks and projects on the go.

Overall, Bitrix24 is designed to facilitate collaboration and communication among team members, regardless of their location. It provides a wide range of tools and features that can be customized to meet the specific needs of your team.

Yes, Bitrix24 can be integrated with CRM systems. Bitrix24 has a built-in CRM system, which provides a wide range of tools and features for managing customer interactions, sales, and marketing activities. Additionally, Bitrix24 can also integrate with other popular CRM systems, such as Salesforce, Pipedrive, Zoho CRM, and Hubspot, allowing you to synchronize your customer data and streamline your sales and marketing workflow.

The integration can be done via API, meaning you can connect Bitrix24 with any CRM system that has an API, or by using one of the many available apps in the Bitrix24 marketplace.

For example, with the Salesforce integration, you can synchronize your contact and lead data, create tasks and events in Salesforce from Bitrix24, and also view Salesforce data in Bitrix24, so you can have a unified view of your customer interactions, sales and marketing activities.

Overall, Bitrix24's ability to integrate with other CRM systems allows you to extend its capabilities and streamline your customer management workflow, providing you with a comprehensive view of your customer interactions, sales, and marketing activities.

Bitrix24 provides a range of tools for workflow automation, which allows you to automate repetitive tasks and processes, and streamline your workflow. Some of the ways that Bitrix24 handles workflow automation include:

1. Automated Workflows: Bitrix24 allows you to create custom workflows for tasks, projects, and other activities, such as creating custom approval workflows for tasks or leads, and automating the process of sending invoices and reminders.

2. Business Process Management: Bitrix24 has a built-in business process management (BPM) feature that allows you to model, visualize, and automate your business processes.

3. Workflow Templates: Bitrix24 provides a variety of workflow templates that you can use as a starting point for your own workflows, such as templates for document approval and lead management.

4. Rule-Based Automation: Bitrix24 allows you to set up rule-based automation, which triggers actions based on specific conditions, such as automatically assigning a task to a team member when a lead is created.

5. Task Automation: Bitrix24 has a built-in task management system that allows you to automate tasks, such as creating recurring tasks, setting reminders, and triggering notifications.

6. WebHooks: Bitrix24 also supports webhooks, which allow you to connect it with other systems and automate workflows, such as getting a notification when a task is completed.

Overall, Bitrix24's workflow automation tools allow you to streamline your workflow, automate repetitive tasks, and model, visualize, and automate your business processes, making it a powerful platform for businesses of all sizes.

Bitrix24 provides a range of tools for telephony, which allows you to manage and handle your phone calls within the platform. Some of the ways that Bitrix24 handles telephony include:

1. Cloud-based Telephony: Bitrix24 offers cloud-based telephony, which allows you to make and receive phone calls directly from the platform, without the need for additional hardware or software.

2. Call Management: Bitrix24 allows you to manage your calls, such as recording calls, transferring calls, and creating call queues, directly from the platform.

3. IVR (Interactive Voice Response): Bitrix24 also supports IVR, which allows you to create custom voice menus, and route calls to the appropriate department, agent, or voicemail.
   

4. Call Recording: Bitrix24 allows you to record phone calls, which can be used for training, compliance, or quality assurance purposes.

5. Call Center: Bitrix24 also provides a call center solution, which allows you to manage and distribute incoming calls, create call scripts, and provide detailed call statistics and reports.

6. Call Reports and Analytics: Bitrix24 provides a variety of call reports and analytics, such as missed calls, call duration, and call volume, which allows you to monitor and evaluate the performance of your team.

7. Call Scripting: Bitrix24 also has a call scripting feature on a Marketplace, which allows you to create custom scripts for your agents to follow during calls

8. Mobile App: Bitrix24 also offers a mobile app for telephony, which allows you to make and receive calls, manage voicemails, and faxes on the go.

9. Integration: Bitrix24 can also integrate with other telephony systems such as Twilio, Plivo, and other SIP providers

Bitrix24 provides a range of tools for project management and task management, which allows you to plan, organize, and track your projects and tasks directly from the platform. Some of the ways that Bitrix24 handles project management and task management include:

1. Project Management: Bitrix24 has a built-in project management system that allows you to create and manage projects, assign tasks, set deadlines, and track progress. You can also create Gantt charts, timelines and Kanban boards to visualize your project schedule, and track the progress of your tasks.

2. Task Management: Bitrix24 allows you to create and assign tasks, set deadlines, and track progress. You can also create recurring tasks, set up reminders and notifications to ensure that tasks are completed on time, and track the time spent on each task.

3. Collaboration: Bitrix24 has a built-in social intranet feature, which allows team members to share news, updates, and collaborate on projects. Team members can also create and join groups, where they can share information, collaborate on documents and discuss ideas, and also assign tasks to one another.

4. Time Tracking: Bitrix24 allows you to track the time spent on tasks, projects, and other activities, and also allows team members to log their time, and managers to approve it.

5. Workflow Automation: Bitrix24 allows you to create custom workflows for tasks, projects, and other activities, such as creating custom approval workflows for tasks or leads, and automating the process of sending invoices and reminders.

6. Reports and Analytics: Bitrix24 provides a variety of customizable reports and analytics, including project management and task management reports, which allows you to monitor and evaluate the performance of your team and projects, and track your progress.

7. Mobile App: Bitrix24 also offers a mobile app for task and project management, which allows you to access and update tasks and projects on the go, making it easy to stay on top of your projects and tasks, even when you're away from your desk.

Bitrix24 provides a range of tools for customer relationship management (CRM), which allows you to manage your customer interactions, sales, and marketing activities directly from the platform. Some of the ways that Bitrix24 handles CRM include:

1. Contact Management: Bitrix24 allows you to store and manage all of your customer contact information, including contact details, communication history, and notes, in one central location.

2. Lead Management: Bitrix24 allows you to manage leads, including creating and assigning leads, tracking lead status, and generating reports on lead performance.

3. Sales Automation: Bitrix24 allows you to automate sales processes, such as creating and sending quotes, tracking sales progress, and generating reports on sales performance.

4. Marketing Automation: Bitrix24 allows you to automate marketing processes, such as creating and sending email campaigns, tracking the success of marketing campaigns, and generating reports on marketing performance.

5. Customizable Sales Funnel: Bitrix24 provides a customizable sales funnel, which allows you to track and visualize the progress of leads through different stages of the sales process, and generate reports on sales performance.

6. Web Forms: Bitrix24 allows you to create web forms to capture leads and customer information, which can be integrated with your website or landing page.

7. Integration: Bitrix24 can also integrate with other CRM systems, such as Salesforce, Pipedrive, Zoho CRM, and Hubspot, allowing you to synchronize your customer data and streamline your sales and marketing workflow.

8. Mobile App: Bitrix24 also offers a mobile app for CRM, which allows you to access and update customer information, leads, and sales activities on the go.

Overall, Bitrix24's CRM tools allow you to manage your customer interactions, sales, and marketing activities, automate sales and marketing processes, and generate valuable insights through reports and analytics, making it a powerful platform for businesses of all sizes looking to streamline their customer relationship management.

Bitrix24 provides a range of tools for marketing automation and lead generation, which allows you to plan, execute, and track your marketing campaigns and generate leads directly from the platform. Some of the ways that Bitrix24 handles marketing automation and lead generation include:

1. Marketing Automation: Bitrix24 allows you to create, schedule, and send email campaigns, and track the success of your campaigns through detailed reports and analytics.

2. Lead Generation: Bitrix24 allows you to create and manage leads, track lead status, and generate reports on lead performance.

3. Web Forms: Bitrix24 allows you to create web forms that can be integrated with your website or landing pages, to capture leads and customer information.

4. Landing Pages: Bitrix24 allows you to create and publish landing pages, and track visitor behavior and conversion rates.

5. Lead Scoring: Bitrix24 allows you to assign scores to leads based on their behavior and engagement, which can be used to identify and prioritize the most promising leads.

6. Lead Nurturing: Bitrix24 allows you to create and send automated drip email campaigns, to nurture leads and guide them through the sales funnel.

7. Lead Distribution: Bitrix24 allows you to distribute leads to the appropriate team members, and track the progress of leads through the sales funnel.

8. Customizable Sales Funnel: Bitrix24 provides a customizable sales funnel, which allows you to track and visualize the progress of leads through different stages of the sales process, and generate reports on lead performance.

9. Integration: Bitrix24 can also integrate with other marketing automation and lead generation tools such as Mailchimp, and others, allowing you to synchronize your marketing data and streamline your marketing workflow.

Overall, Bitrix24's marketing automation and lead generation tools allow you to plan, execute, and track your marketing campaigns and generate leads, automate marketing processes, and generate valuable insights through reports and analytics, making it a powerful platform for businesses of all sizes looking to streamline their marketing and lead generation efforts.

Bitrix24 provides a range of tools for e-commerce and online sales, which allows you to manage your online store, process orders, and track sales performance directly from the platform. Some of the ways that Bitrix24 handles e-commerce and online sales include:

1. Online Store: Bitrix24 allows you to create and manage an online store, where you can add products, set prices, and manage inventory.

2. Order Management: Bitrix24 allows you to process orders, track order status, and generate invoices.

3. Payment Processing: Bitrix24 can integrate with a variety of payment processors, such as PayPal, Stripe, and Square, to process payments and track transactions.

4. Tax and Shipping: Bitrix24 allows you to set up tax and shipping options, and apply them to orders automatically.

5. Product Catalog: Bitrix24 allows you to create and manage a product catalog, where you can add products, set prices, and manage inventory.

6. Order Tracking: Bitrix24 allows customers to track their orders, and also allows you to track and manage order statuses, and shipping details.

7. Reports and Analytics: Bitrix24 provides a variety of customizable reports and analytics, including sales and e-commerce reports, which allows you to monitor and evaluate the performance of your online store, and track your revenue.

8. E-commerce integrations: Bitrix24 can also integrate with popular e-commerce platforms such as Shopify, WooCommerce, Magento, etc. allowing you to synchronize your e-commerce data and streamline your online sales workflow.

Bitrix24 provides a range of tools for human resources management and recruitment, which allows you to manage your employee records, track employee performance, and manage recruitment processes directly from the platform. Some of the ways that Bitrix24 handles human resources management and recruitment include:

1. Employee Management: Bitrix24 allows you to store and manage employee records, including personal information, employment history, and performance evaluations.

2. Attendance Management: Bitrix24 allows you to track employee attendance, including setting up work schedules, tracking time off, and creating leave requests.

3. Performance Management: Bitrix24 allows you to track employee performance, including setting goals, tracking progress, and generating performance reports.

4. Recruitment Management: Bitrix24 allows you to manage recruitment processes, including posting job openings, tracking resumes, and scheduling interviews.

5. Onboarding: Bitrix24 allows you to manage the onboarding process for new employees, including creating tasks, tracking progress, and generating reports.

6. Employee Self-service: Bitrix24 provides a self-service portal for employees, where they can update personal information, request time off, and access other relevant HR information.

7. Reports and Analytics: Bitrix24 provides a variety of customizable reports and analytics, including HR and recruitment reports, which allows you to monitor and evaluate the performance of your workforce, and track your recruitment efforts.

8. Mobile App: Bitrix24 also offers a mobile app, which allows you to access employee records, track attendance, and manage recruitment processes on the go (could be built on Deals in CRM).

Bitrix24 provides a range of tools and features for time tracking and invoicing. Some of the ways that Bitrix24 handles time tracking and invoicing include:

1. Time Tracking: Bitrix24 allows you to track the time spent on tasks, projects, and other activities, and also allows team members to log their time, and managers to approve it.

2. Attendance Management: Bitrix24 provides tools for tracking employee attendance, such as setting up work schedules, tracking time off, and creating leave requests.

3. Invoicing: Bitrix24 has built-in invoicing tools that allow you to create and send invoices to customers, track payments, and generate reports on invoicing and revenue.

4. Expense Management: Bitrix24 allows you to track expenses, create expense reports, and assign expenses to specific projects or tasks.

5. Reports and Analytics: Bitrix24 provides a variety of customizable reports and analytics, including time tracking and invoicing reports, which allows you to monitor and evaluate the performance of your team, and track your revenue.

6. Customizable Invoice/Quote Templates: Bitrix24 provides a variety of invoice templates, that can be customized to fit your business needs, such as adding your company's logo, and custom fields.

7. Integration with Accounting Software: Bitrix24 can also integrate with popular accounting software, such as QuickBooks, Xero, and Zoho Books, allowing you to synchronize your invoicing and accounting data, and streamline your financial workflow.

Overall, Bitrix24 provides a comprehensive time tracking and invoicing system that can be customized to fit the specific needs of your business, making it easy to track time, manage expenses, and generate invoices, while providing valuable insights through reports and analytics.

Yes, Bitrix24 can handle document management and file sharing. It offers a range of tools and features to facilitate the storage, sharing, and editing of documents, such as:

1. Document Management: Bitrix24 provides a document management system that allows you to store, share, and organize your files and documents. You can create folders, set access rights, and control versioning of the files and documents.

2. File Sharing: Bitrix24 allows you to share files and documents with other users, both internally and externally, and control their access rights. You can also share links to files and documents, and set expiration dates for the links.

3. Document Version Control: Bitrix24 allows multiple users to work on the same document simultaneously and keep track of changes, with the ability to rollback to a previous version if needed.

4. Document Templates: Bitrix24 provides a variety of document templates for different types of documents, such as invoices, reports, and contracts, which can be customized to fit your business needs.

5. Document Workflow: You can create custom workflows for document approvals, which can trigger actions such as sending notifications, updating the document status, and assigning tasks to team members.

6. Document Search: Bitrix24 has a robust search feature that allows you to quickly find the files and documents you need, by searching for keywords, tags, or by specific filters.

7. External Storage Integration: Bitrix24 can also integrate with external storage solutions like Google Drive, Dropbox, OneDrive, and other cloud storage providers, allowing you to access and manage your files from a single platform.

Overall, Bitrix24 provides a comprehensive and robust document management and file sharing system that can be customized to fit the specific needs of your business, making it easy to store, share, and collaborate on documents and files.