Vacancy

WEBBEE Systems Integrator is a rapidly developing business in IT sector. Our main goal is to provide the benefits of using marketing and collaboration tools to companies in APAC areas.
In partnership with Bitrix24, we deliver enterprise cloud-based solutions worldwide. 

We are seeking a dedicated and proactive Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services, specifically related to Bitrix24 CRM. This role involves building strong relationships with customers, understanding their needs, and providing tailored solutions to enhance their experience and satisfaction.

Job Summary

We are seeking a dedicated and proactive Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services, specifically related to Bitrix24 CRM. This role involves building strong relationships with customers, understanding their needs, and providing tailored solutions to enhance their experience and satisfaction.

Key Responsibilities

- Develop and maintain strong relationships with assigned customers, serving as their primary point of contact.
- Understand customer needs and objectives to provide strategic guidance and support, particularly in the implementation and use of Bitrix24 CRM.
- Onboard new customers, ensuring a smooth transition and successful implementation of Bitrix24 CRM.
- Monitor customer usage and engagement to identify opportunities for improvement and growth.
- Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
- Address and resolve customer issues and concerns promptly and effectively.
- Collaborate with internal teams (e.g., Sales, Product, Support) to advocate for customer needs and drive product enhancements.
- Develop and deliver training sessions, webinars, and other educational materials to help customers maximize the value of Bitrix24 CRM.
- Track and report on key customer success metrics, including customer satisfaction, retention, and expansion.
- Identify and upsell opportunities to drive additional value for customers and revenue for the company.

 Ensure the delivery of the Valuable Final Product (VFP) to customers, which includes a fully implemented and optimized Bitrix24 CRM system that meets their business needs and objectives.

Qualifications and Skills
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or related role.
- Strong understanding of customer success principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience with Bitrix24 software, and customer success tools.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.

Preferred Qualifications
- Experience in IT Services Consulting.
- Knowledge of Bitrix24 CRM and its implementation.
- Advanced degree or certifications in customer success or related fields.

KPIs
- Customer Satisfaction Score (CSAT)
- Customer Retention Rate, etc

Work Environment
- This position is based in a remote, online environment.
- The role requires a reliable internet connection and the ability to work effectively from a home office or other remote location.
- Flexibility in working hours may be required to accommodate different time zones and client schedules.

If the above sounds like you then please do not hesitate to contact us 

WEBBEE Systems Integrator is a rapidly developing business in IT sector. Our main goal is to provide the benefits of using marketing and collaboration tools to companies in Australia and New Zealand.
In partnership with Bitrix24, we deliver enterprise cloud-based solutions worldwide. 

We currently have an exciting opportunity for an experienced Head of the Training Department to join our expanding global team. 

Job Summary

The Head of Training Department is responsible for overseeing all training activities within the Production Division of Webbee Group. This role involves developing and delivering comprehensive training programs for clients and internal staff, creating and maintaining training materials, and providing ongoing educational support. The Head of Training Department ensures that all training initiatives align with the department's VFP: well-trained clients and internal staff who are proficient in using Bitrix24 solutions, resulting in enhanced productivity, efficient use of the platform, and high satisfaction levels.

Key Responsibilities

1. Leadership and Management

- Lead and manage the Training Department team, including Training Coordinators, Training Specialists, and Support Staff.
- Develop and implement the department's strategic training plan in alignment with company goals.
- Monitor and evaluate the performance of the training team, providing guidance and support as needed.

2. Training Program Development
- Conduct needs assessments to identify training requirements for clients and internal staff.
- Develop and deliver customized training programs and workshops on Bitrix24 features and tools.
- Ensure training programs are interactive, hands-on, and tailored to meet the specific needs of different client segments and internal teams.

3. Training Materials and Resources
- Create comprehensive training manuals, video tutorials, and other educational resources.
- Regularly review and update training materials to reflect the latest Bitrix24 features and best practices.
- Ensure training materials are accessible and easy to understand.

4. Ongoing Educational Support
- Provide continuous support through Q&A sessions, webinars, and online helpdesk services.
- Address training-related queries and provide timely resolutions.
- Monitor and address feedback from training participants to improve training programs.

5. Performance Monitoring and Improvement
- Establish and track Key Performance Indicators (KPIs) to measure the effectiveness of training programs.
- Collect and analyze feedback from training participants to identify areas for improvement.
- Implement improvements based on performance data and feedback.

6. Client and Staff Engagement
- Foster strong relationships with clients and internal teams to understand their training needs and challenges.
- Ensure high levels of client and staff satisfaction through effective training and support.
- Promote a culture of continuous learning and development within the organization.

Qualifications
- Education: Bachelor's degree in Education, Training, Human Resources, Business Administration, or a related field. A Master's degree is preferred.
- Experience: Minimum of 5 years of experience in a training or educational role, with at least 2 years in a leadership or management position. Experience with Bitrix24 or similar platforms is highly desirable.

Skills:
- Strong leadership and team management skills.
- Excellent communication and presentation skills.
- Proficiency in developing and delivering training programs.
- Ability to create and maintain comprehensive training materials.
- Strong analytical and problem-solving skills.
- Proficiency in using Bitrix24 or similar platforms.
- Ability to manage multiple projects and meet deadlines.
- Comfortable working in a remote, online environment.


Work Environment
- This position is based in a remote, online environment.
- The role requires a reliable internet connection and the ability to work effectively from a home office or other remote location.
- Flexibility in working hours may be required to accommodate different time zones and client schedules.

If the above sounds like you then please do not hesitate to contact us 

WEBBEE Systems Integrator is a rapidly developing business in IT sector. Our main goal is to provide the benefits of using marketing and collaboration tools to companies in Australia and New Zealand.
In partnership with Bitrix24, we deliver enterprise cloud-based solutions worldwide. 

We are looking for a talented Marketing Manager to join our team and help us achieve our marketing goals.

Job Summary

The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies to enhance brand awareness, drive customer engagement, and boost sales growth. This role requires a strategic thinker with a strong understanding of digital marketing, market research, and brand management. The ideal candidate will have a proven track record in managing successful marketing campaigns and a passion for staying ahead of industry trends.

Key Responsibilities

1. Market Research Research to understand market trends, customer needs, and the competitive landscape. Use insights to inform marketing strategies and decisions.

2. Campaign Development Create and execute marketing campaigns to promote products or services. Develop compelling content and messaging to engage the target audience.

3. Digital Marketing Utilize digital channels such as social media, email, SEO, and more to reach and engage the target audience. Implement and manage digital marketing strategies.

4. Brand Management Build and maintain a strong brand identity and reputation. Ensure consistent brand messaging across all marketing materials and channels.

5. Performance Analysis Measure and analyze the effectiveness of marketing campaigns and strategies. Use data-driven insights to optimize marketing efforts and achieve goals.

Qualifications
- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience as a Marketing Manager or similar role.

Skills
- Strong understanding of market research and data analysis.
- Proficiency in digital marketing tools and platforms (e.g., social media, email marketing, SEO).
- Excellent communication and interpersonal skills.
- Creative thinking and problem-solving abilities.
- Strong project management and organizational skills.
- Ability to work independently and as part of a team.

Preferred Qualifications
- Experience in IT Services Consulting.
- Knowledge of Bitrix24 or similar platforms.
- Advanced degree in Marketing or a related field.


Work Environment
- This position is based in a remote, online environment.
- The role requires a reliable internet connection and the ability to work effectively from a home office or other remote location.
- Flexibility in working hours may be required to accommodate different time zones and client schedules.

If the above sounds like you then please do not hesitate to contact us